Leading Edge 120 - 29: Snatching Defeat from the Jaws of Victory

CEO Niraj Shah's end-of-year e-mail last week to Wayfair staff generated all kinds of publicity -- but not the kind Wayfair wants. Shah may have had some good points, but they were lost in the form, timing, and target of his note. Greg Moran has pointers for other CEOs so they don't make the same mistakes...and, instead, engender followership on their teams.

To learn about great ways to communicate effectively, check out our full-length interview with filmmaker Chris Nolan; that podcast is available at https://www.podbean.com/ew/pb-ngdbb-135f093 .